Care, clearly explained
Clinic policies and your experience
Your time—and the time reserved especially for you—matters to us. These clear, considered policies help our boutique team protect appointment availability and deliver the attentive experience every client deserves.
Cancellations, no-shows and late arrivals
72-hour notice: Please provide at least 72 hours’ notice when cancelling or rescheduling.
Late cancellations: Cancellations with less than 24 hours’ notice are charged $150 or the treatment cost, whichever is lower.
No-shows: Missed appointments without notice are charged $200 or the treatment cost, whichever is lower.
Late arrivals: If you arrive more than 15 minutes late and we cannot complete your treatment, the no-show fee applies.
New client policy
All new clients must complete a consultation before treatment. Clients receiving skincare services must invest in a full skincare regimen curated by our team. If you have not received skincare services in six months, a new skincare consultation may be required.
Refunds and exchanges
Treatments are non-refundable once booked and completed. Products, packages and memberships are non-refundable.
Defective products may be exchanged for the same item or one of equal value when reported within seven days of purchase.
Customers are responsible for purchasing any additional insurance required for shipped goods.
Why these policies matter
They allow us to allocate practitioner time, equipment and treatment rooms fairly, offer cancelled appointments to waiting clients, and maintain the standard of care IMAGE SKIN + CO. is known for.
Questions about your appointment?
Email hello@imageskin.co or call 905-731-2088.